Privacy Policy

Eyeworks Optical Limited, are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important, we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more
personalised experience.

We reserve the right to make changes to our policy at any time, If we make changes to this notice we will do so by updating the information on our website.

What information we collect when you register

When you make an appointment with Eyeworks Optical Limited, either be it in person, over the telephone or via our website, you are agreeing for Eyeworks Optical Limited to store your personal information.

When booking appointments via our Website, we only use your personal information to respond to your request that you made through the Website. We do not store your information on the Website and we do not pass your information to third parties unless the form specifically indicates this.

Information we collect:

  • full name
  •  address
  • date of birth
  •  contact numbers
  • email address.
  • details on your current and past health, any medication information.
  • your examination results,
  •  any previous prescription details
  • GP details
  • payment details for direct debits
  • any lifestyle information.

Storing, sharing and using your information

The information we store about you is so we can provide you the best care possible and provide you with the most suitable products and services. We will only use your information to contact you to respond to any queries from you, to remind you your Eye examination is due or to inform you on any offers we think you may benefit from. You are entitled to access the Personal information we hold about you. If you would like a copy of this information you can make a request in writing.

People we may share your information with are

  • your GP
  •  emergency care to hospital
  • the NHS

When making a purchase at Eyeworks Optical Limited you may choose to pay by debit/credit card. We do not store any card details when making a payment. If you are part of our interest free payment plan and pay monthly by direct debit, your payments will be securely collected by Gocardless, you can view their Data Protection Policy here.

How long do we keep your personal data?

Eyeworks Optical Limited keeps personal data for as long as necessary to provide our services and maintain our records. We also keep personal data for other legitimate business purposes, such as complying with our legal obligations, resolving disputes, preventing fraud, and enforcing our agreements. Because these needs can vary for different data types used for different purposes, retention times will also vary.


Eyeworks Optical Limited uses CCTV for security monitoring purposes to protect our patients and ourselves.


A cookie is a small file that is automatically issued to your computer when you enter our site and which is stored by the browser on your computer's hard drive. Cookies store some basic information that helps us to identify if a user of your computer has visited the site before.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google's privacy policy here for further information. Cookies may also be stored by social media platforms such as Twitter and Facebook should you Like and Retweet any of the content on the website. See the Social Media Platform section below for more information and also the Privacy Policies on the respective platforms for more information.

Visitors are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. For more information about this type of online behavioural advertising, please visit

You can disable cookies or set your browser to alert you when cookies are being sent, but if you choose to do so you may not be able to access some areas of the site.